TERMS AND CONDITIONS
THESE TERMS AND CONDITIONS APPLY TO YOUR USE OF THIS WEB SITE AND ANY PURCHASE YOU MAKE SO PLEASE TAKE TIME TO READ THEM. THEY DO NOT AFFECT YOUR STATUTORY RIGHTS
1. The Company
We are DTW Ceramics UK Limited, a company registered in England and Wales under number 6964746. We are a hard wall and floor finishes retailer which also sells associated products and we sell and deliver such products to customers within the UK. Our business is based in England and our head office is at DTW Ceramics UK limited and our VAT registration number is 977 8809 38. Telephone number: 023 92799007. Email:firstname.lastname@example.org
This site has been produced for our United Kingdom customers and we do not sell to customer located overseas via this website. If you are located overseas and wish to place an order please contact us for further information.
The contents of this site including product prices delivery charges and product details are subject to change at any time without notice. We may also revise or update these terms and conditions at any time without notice. Use of this site and purchases of products offered for sale on this site are subject to the terms and conditions posted on the site at the time of your visit.
After selecting your products from the range available, you will proceed to the checkout area. You will be passed to a secure online payment authorisation service that will process your card details and obtain payment from your card provider.
We will send you written confirmation of your order by e mail but this email will not constitute acceptance of your order we accept your order at the time we dispatch the ordered products to you and it is at that moment that a contract for sale is made between you and us. All our contracts are concluded in English although contracts for sale will neither be filed by us nor accessible to you.
Your order will be based upon our product prices and delivery charges in force at the time you submit your order. If the prices or charges are different from those published this will brought to your attention before we accept your order and will give you the option to cancel your order before we accept it.
Please note acceptance of any order is at our discretion.
You can purchase many of our tiles online as a sample to give you an opportunity to see the tile before you buy.
Prices and Delivery Charges
The prices payable for the items we offer for sale are displayed by default as exclusive of VAT. If you wish to change this to show as inclusive please click the button at the top left of the page, above the reviews box to display prices as including.
Prices do not include the costs of delivery details of which are set out below. Delivery charges are non-refundable unless returning damaged or faulty products.
You must make all arrangements necessary to take delivery of products when we deliver them in accordance with the stated delivery times for the delivery charge you have paid. If you do not accept delivery of the products or we are unable to deliver or are delayed in delivering products because of your actions or omissions then we may charge you and you will be liable to pay us for all costs we incur.
Please note: All delivery charges are for orders made online only and don?t apply to those orders made in store. Delivery charges for store orders will differ according to the quantity ordered and your area.
Orders made on a Friday (after 2.00pm) Saturday, Sunday or a bank holiday will be dispatched on the next working day.
Delivery times stated are from the point of despatch and not at the point of ordering.
Sample tiles will arrive on a separate delivery if you have requested next day delivery for any other items ordered in the same transaction. Sample tiles will be delivered within 3-5 working days.
Orders are delivered by various carriers, due to insurance and health and safety regulations neither a DTW Ceramics Uk member of staff nor the delivery company representative are able to transport any goods into a property.
Many of our deliveries will arrive on a pallet and will be delivered to the nearest accessible location, this may be the kerbside nearest to the property.
We accept the following cards:
Visa Credit and Debit, Visa Electron
Maestro, JCB, Solo
MasterCard Credit and Debit
We will take payment from your card at the time you submit your order
5. Checks to make before fitting
We advise you to buy tiles, borders and decors from the same range as the tiles may be sourced from different suppliers which may result in a slight variation in size/colour.
Please check your tiles carefully before fixing. Shade variation is a design feature of most of our tiles. If for any reason you are not happy with the shade of your tiles, we can not accept the responsibility after the tiles have been fixed. Please ensure you are happy with the shade of your tiles before you start any project.
6. Sample Returns & Refunds
Returning Samples - If you have changed your mind:
For a refund on your sample tiles please post them back to receive a full refund.
Damaged Samples - Exchange or Refund:
If your sample tiles arrive damaged, please call us on 023 92361881 within 48hrs. Or take your samples into your nearest store for a full refund. Please bring your sales order receipt as proof of purchase when returning sample tiles.
Please bring your sales order receipt as proof of purchase when returning sample tiles.
Faulty / Damaged Goods - Exchanges & Refunds
YOU HAVE 48 HOURS FROM RECEIPT OF THE GOODS TO ACT IN ONE OF TWO WAYS
Where the products are faulty or damaged on arrival you can exchange the items or receive a refund:
1) I want to exchange my damaged or faulty goods in store for replacements. Please bring Sales order receipt as proof of purchase
2) I want to exchange my damaged or faulty goods for replacements but I cannot get to a store.
Please contact our web sales team on 02392 799 007 option 3.
Order Cancellation / Change of Mind
1) I want to cancel my order:
You have the legal right to cancel your order up to 7 days (excluding Saturdays Sundays and Bank holidays) after the day following delivery by informing us that you wish to cancel in writing or by calling our Customer support line on 023 92 799 007, you will be refunded the full order amount including any postage charge. If you cancel your order after its dispatch you must return to us the products you do not wish to keep (at your own cost) and we will give you a full refund. However if we are required to collect the order we will deduct our reasonable costs in having to do so. The product must be unused and returned in the original packaging in a re-saleable condition within 28 days of receipt of your goods. In this case, you will receive a full refund of the price paid for the goods (excluding delivery charges).
If the product returned is not in fully resalable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct 25% off the original selling price from the refund amount. This does not affect your statutory rights.
If a free gift is offered with a purchase and the customer has agreed to receive this free gift, on refund of the item, the gift must also be returned.
- To return your goods in store for a refund:
To return an item(s) to store simply take your item(s) and your sales order receipt to your nearest store within 28 days of receipt. Subject to the return being accepted you will receive the appropriate refund excluding delivery charges. The refund will be credited to the payment card account of the full amount (excluding delivery charges). Please note once a refund is processed it may take up to 30days for the funds to appear back on your card, this is dependent on the card provider and is not under the influence of DTW Ceramics UK Limited.
Surplus Tiles / Product after the Completion of the Work
If you have completed your job and wish to get a refund on surplus goods you have purchased please follow the procedure above for returning goods either to store or via courier.
Please note we only allow refunds on surplus goods within 28 days of receipt and we only except back Full box quantites of tiles (Not loose tile tiles ) unless they are a border or feature tile.
7. Description of goods
All images, descriptive matter, specifications and advertising on our website are for the sole purpose of giving an approximate description of the goods. All specifications given to the Customer are approximate and intended as a guide only. We always endeavour to ensure all product descriptions are correct, but advise customers to seek technical advice from qualified sources prior to ordering products and any work to be carried out.
8. Planning Ahead
We suggest that you do not schedule any installation work until you have received your item(s). This will enable you to resolve any technical questions or to order specific additional fittings if necessary.
DTW Ceramics UK Limited cannot be held responsible for any third party costs incurred due to planning ahead.
9. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to us. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission. You may not modify, distribute or re-post something on this website for any purpose.
10. Data Protection
DTW Ceramics UK Limited is committed to protecting your privacy and fulfilling its obligations under UK Data Protection Laws.
DTW Ceramics UK Limited and its Group Companies will use your personal information in order to inform you of its offers, news and new catalogues and for profiling your purchasing preferences and other marketing purposes. We may disclose your information to our service providers and agents for these purposes. We may keep your information for a reasonable period to contact you about our services in the future.
DTW Ceramics UK Limited may share your information with other Companies in our group and organisations who are our business partners. We or they may contact you by mail, telephone, SMS fax or email to let you know about any goods, services or promotions which may be of interest to you.
11. Governing law
These terms and conditions and each contract for sale are governed by English Law.