Great service from DTW.
On the hunt for K-Elements tiles and advised 5 days from local shop.
Googled and found DTW, ordered online and were ready to collect in half hour - and cheaper too!
J. Betteridge - Eastleigh - December 2011
Everything went really smoothly. The delivery company called the day before to ask when was convenient for delivery.
Their delivery staff were also very helpful and polite and the tiles themselves are now in situe and look superb.
Thank you for everything.
N. Geourghiou - Northumberland - December 2011
We ordered the white tile with black taco. One of the only suppliers in the UK.
It is a beautiful product and has already been installed; it looks amazing.
Delivery was on time.
It seemed good value for money, and ordering on line saved us a small amount.
L. Holder - Bristol - December 2011
The white tiles and the black tacos are not exactly the same thickness and do not leave the same width gap when put together.
This made fixing them difficult, although they look good when down.
B.Smith - London - November 2011
Hi Mr. Smith
Further to our conversation by e-mail,
We have determined by this that you meant the spacing between the tiles.
We do recommend to use "Y" shaped spacers (As seen here) with our octagon floor tiles to allow an even spacing.
Was advised to take 2 of the tiles as they each vary... glad I followed their advice, and would recommend Traccia to other people
Brilliant tile, looks almost 3D and has a natural stone "layered" effect, just like it had been pulled from the earth.
Recieved a £10 voucher... spent that today! Hopefully DTW will have my goods here soon.
J Green - Postwick - November 2011
If all firms dealt with their customers in such a helpful and organised way, the world would be a much happier place.
Our tiles arrived so quickly, beautifully packaged and just as described on the web site.
How lovely, we did not need to spend hours on the telephone trying to find out what had happened to our order.
B Leary - Manchester - October 2011
small quantity (10Kg) of Vanilla grout. Delivered next day! Shipping charges quite reasonable. Many thanks.
D H Meakin - Newthorpe - October 2011
Ordered a large quantity of Piton tiles and recieved the goods 2 days after order.. not too bad considering where we are!!
We had a couple of tiles damaged from the delivery, we provided pictures and DTW shipped out 3 replacement tiles free of charge and we were able to finish the job in less than a week from the initial order!
Would happily recommend to other shoppers, friends and family. Great customer service!!
J Finch - Nuneaton - October 2011
Easy to use calculator.. ordered a sample and recieved it next day
Placed the order for the Milan Beige wall tile and recieved it with no problems.
Courier left pallet inside the garage as was agreed between myself and the courier company
All in all very happy with the speedy delivery (and the price!!) of these tiles. Would recommend using this company.
B White - Tyne And Wear - October 2011
Can't say how happy we are with the service, best we've recieved from the internet in a while.
Most companies on the web don't care about the customer once the money has been taken but this wasn't the case.
Recieved e-mails letting me know that their warehouse guys were picking my order, as well as tracking information (it was only a small box!!)
Finished off the grouting job now and we are very happy with this company, and are going to use the next time we do some tiling.
F Dunham - Illington - October 2011
Though the delivery guys claimed that they tried to deliver, they never contacted us as I was on leave and at home. However, DTW ceramics (Dee I think, a lady) sorted it out. Thanks.
We have laid the underfloor heating and waiting to dry so that we can try it.
The one disappointment in the order was that I specifically ordered the Marmox tape but received a generic one which did not stick well at all and the tiler went to get another one from the local shop.
R Ravichandran - September 2011
Delivery cost to Scotland was very expensive.. did not expect to have to pay £45 for a small pallet of goods to Glasgow
Tiles seem to be just what we were looking for. using the adhesive recommended "Ardex x7r" for fixing floor down.
Kitchen looks much better now, glad we had a good browse through your floor tile ranges.
I Branston - Glasgow - September 2011
Unfortunately it costs us more than the £45 to ship to Glasgow post-codes, as this is what our haulier company charges us
We attempt to pay as much as possible towards the delivery charge for our customers.
We hope this hasn't put you off of ordering from us in the future.
We ordered a sample tile which arrived within 3 days. We then placed our order for the Manhatten black floor tiles from the site, Arrived very fast and well packaged . They look fantastic and would recommend.
The staff kept us updated and we will use again when we have our bathroom done next year,
D Back - Coventry - September 2011
Ordered a sample tile (alabastrino) and was surprised to receive a money of voucher , we placed our main order and used money of voucher as well.
Salesman Matt was excellent and we will be using them again and have already recommended them to friends.
Anna Benstead - Newcastle - September 2011
I Just wanted to send you a personal thank you from both of us, for the excellent customer service you provided us in getting us those octagon white tiles with the black taco delivered in such a timely manner.
You have been nothing but helpful and we have already received the tile samples this afternoon that we requested just the other day from you.
The White Octagon tiles went down lovely and were in excellent condition received with not a single one broken.
We are very pleased overall and look forward to dealing with you again, And will happily recommend DTW.
S & D Ayers - Daventry - August 2011
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